Mobile Banking Archives

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Freedom Credit Union will never contact you directly to request any of your personal or account information. If someone contacts you and requests this information, do not provide it. Hang up immediately and call us at 215-612-5900. Likewise, if you receive an unexpected email or text message containing suspicious links, it is best to not click on any links and delete the message.

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Archive

How can I change my username?

Usernames cannot be changed from the App. If you need your username changed please contact Freedom Credit Union at 215-612-5900 for assistance.

How can I find my username/ID?

Select Help from the menu and then Forgot Username.

How do I reset my password?

Select Help from the menu and then Forgot or Reset Password.

Can I access a Business Account via Mobile Banking?

Yes. In order to set up your Business Account via Mobile Banking you would need to contact us at 215-612-5900, a Member Service Representative will provide instructions and guide you through the process.

Do I need to be the primary account holder in order to register to use the Mobile Banking Application?

Yes. Once registered the username and password can be shared with Joint owners and accessed on multiple devices.

Do I always have to use my user name and password to access my accounts?

You can choose to use a PIN versus your username and password when logging in. To set up your PIN, go to Settings; click on the Settings button (located in the scrolling menu bar at the bottom of the app) – General Settings and active the PIN feature. You will be required to enter and...

I am having difficulty creating a password.

The password must contain the following: Password must be between 6 and 12 characters Must be alpha numeric The password must also be entered in twice to confirm and also match during the registration process. Please note: Your password will not be the same as your Online Banking password unless you set it up to...

I am having difficulty with creating a username

The username is restricted to between 6-20 characters in length.

What information do I need to register?

Account number Last four digits of your social security number Date of birth Phone number on record with Freedom Credit Union

Does the Freedom Mobile Banking Application work with any mobile device?

Apple Device Minimum Requirements The minimum requirements for the Apple version of the mobile banking application will be listed in iTunes when searching for the application. iTunes will list the devices that the application is compatible with as well as the iOS (operating system version). Currently the IPhone, IPad and IPod touch are supported. If...