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Freedom Credit Union will never contact you directly to request any of your personal or account information. If someone contacts you and requests this information, do not provide it. Hang up immediately and call us at 215-612-5900.

Likewise, if you receive an unexpected email or text message containing suspicious links, it is best to not click on any links and delete the message.

Access anytime, anywhere. Experience the future of banking with Freedom Credit Union's Digital Banking services. Designed to simplify your financial life, our platform offers a seamless and secure way to manage your money anytime, anywhere.

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Access anytime, anywhere.

Experience the future of banking with Freedom Credit Union's Digital Banking services. Designed to simplify your financial life, our platform offers a seamless and secure way to manage your money anytime, anywhere.

Enroll Now

With Online & Mobile Banking, you can:
Manage your money at your convenience.
Access from any computer, tablet, or mobile device.
View your balance, pay bills, transfer funds, and more.
Open additional shares, CD's, & more.
Make mobile deposits from your phone.

Person transferring money online using the Freedom CU mobile app, which conveniently allows you to send and receive money on your smartphone.

Transfer Money

Quickly send or receive money from another financial institution.

Learn More

Woman paying bills using the Freedom CU app on her mobile phone.

Pay Bills

Paying bills is as easy as the click of a button. Set up recurring payments so you never have to think twice.

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Person transferring money online using the Freedom CU mobile app, which conveniently allows you to send and receive money on your smartphone.

Security Alerts

Choose to receive text or email alerts when a transaction is more or less than a specified amount or when your account falls below a set amount.

Learn More

Deposit Checks

Simply take a photo of your check with your mobile phone and gain immediate access to funds up to $1500.

Learn More

Card Controls

Taking control of your Freedom Credit Union debit and credit cards is easier than ever with our online and mobile banking. Right from your computer or phone, you can manage your cards anytime, anywhere, giving you peace of mind and added security. Whether you need to quickly lock a misplaced card, request a replacement, set a travel notice, or request a credit limit increase, it’s all at your fingertips.

A couple smiling after getting help from MEMBERS Financial Services Program.

Lock a Card

Instantly disable your card if it’s lost or stolen, preventing unauthorized transactions.

Learn More

Replace a Card

Request a new card directly through the online/mobile platform if yours is damaged, lost, or stolen.

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Travel Notice

Inform us of your travel plans to ensure your card works seamlessly while you’re away.

Learn More

Limit Increases

Request a credit limit increase directly through the online/mobile platform when you need it.

Learn More

Get Started with Mobile Banking in 3 simple steps

Enroll in Online Banking

To use mobile banking, you’ll first need an online banking account. Visit our online banking enrollment page and follow the prompts to get started.

Download the Mobile App

Once you’re enrolled in online banking, download the Freedom Credit Union mobile banking app from your device’s app store (Apple App Store or Google Play Store).

Log in and Get Started

Open the app and log in using the same username and password you created for online banking. Now you’re ready to experience the convenience of mobile banking!

Mobile device showing FreedomCU mobile app

View your FICO® Score for free

Easily keep track of your credit score, analyze trends, and learn how to increase your credit score with free access to your FICO® score.

“Freedom was very comforting in helping me access my account on mobile. Truly world-class service!”

Make Deposits

Up to $1,500* available immediately

Steps to deposit your check:

Confirm that the payee is listed as an owner on the account where you plan to make the deposit.
Sign in to the Freedom Credit Union app and select “Deposit a check” or “Deposit” from the menu.
Verify that the check amount is within your daily mobile check deposit limit.
Endorse the back of your check and write “For Mobile Deposit only” under your signature.
Place the check on a flat surface with good lighting and a contrasting background, and take a picture of the front and back of your check.
Select the deposit account, enter the check amount, and select “Deposit.”

*No hold on a member’s total daily check deposit of $1500 or less; for check deposits over $1,500, the first $1,500 will not have a hold and the remaining amount will not be available until the second business day after the day of your deposit.

Members meeting all of the following criteria will qualify for the above hold policy:

An account in an active status;
No regular share account with a negative balance;
A member registered on our Mobile App for at least 60 days;
No loans in delinquent, bankrupt, or charge-off status; and
No restraints or other adverse activity on your accounts
Daily deposits do not exceed $5,000 in a 48 hour period

Lock a Card

To watch a video tutorial of this feature, click here.

Users can lock or unlock cards in an active state. Please note that cards in a shipped state cannot be locked or unlocked.

Step 1 – Navigate to the “Cards” section of the Platform. If in Online banking, select Tools, Cards or under the name menu, select Settings, Cards. If in Mobile banking, select More, Cards.

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – Users can proceed to Lock their card. If in Online banking, select Manage and in the side panel that appears, select the Lock card toggle. If in Mobile banking, select a card, then Lock card.

Step 4 – Verify that the card is locked. The card should appear locked on the panel and cards listing.

Step 5 – To instantly unlock a card from Online banking, from the Cards page, select Manage, Unlock card. From Mobile banking, select More, Cards, select a card and then select Unlock card.

Replace a Card

To watch a video tutorial of this feature, click here.

Users can replace debit or credit cards, directly from the Online and Mobile platform.

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – Users can proceed to Replace their card. If in Online banking, select Manage and in the side panel that appears, select the Replace card. If in Mobile banking, select a card, then Replace card.

Step 4 – Select one of the following options:

My card was lost – We immediately cancel the lost card and issue a replacement with a new card number.

My card was stolen – We immediately cancel the stolen card and issue a replacement with a new card number.

My card was damaged – We issue a replacement card with a new number. Member can continue using the damaged card and must contact us to cancel the old card when the new card arrives.

I never received my card – We immediately cancel the lost card and issue a replacement card with a new card number.

Step 5 – You will then be prompted to select a method for two-factor authentication. Make your selection and click Continue.

Step 6 – Enter the verification code you received in the Verification box and click Continue.

Step 7 – Your confirmation page will then appear confirming the new card details. Please verify all information on this page. Contact us if any information is incorrect. If everything looks good, click Submit to finish.

Step 8 – New cards should be received within 5 to 7 business days.

Travel Notice

To watch a video tutorial of this feature, click here.

A travel notice on a debit or credit card notifies us about your upcoming travel plans. It ensures that your card transactions at your travel destination during specified dates are not flagged as fraudulent or suspicious, which could lead to declined card transactions.

The following conditions apply to travel notices:

Members can only set travel notes on ATM, debit or credit cards in an active state (cards cannot be locked or pending).
Only international notices are available (not domestic).
Only one travel notice (one date range) can be set at a time, but the notice can contain multiple destinations.
Travel notes only apply to consumer accounts, not business accounts.

To set a travel notice:

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – Users can proceed to set a travel note. If in Online banking, select Manage and in the side panel that appears and select Set travel notice. If in Mobile banking, select a card, then select Set travel notice.

Step 4 – Select the travel Destination and Dates of the travel. Multiple counties may be selected. Only one start date and one end date can be selected.

Step 5 – Select Submit. An email notification will be sent to you confirming the travel notice. To view the current travel notice, go to Cards, Manage, Set travel notice.

To delete a travel notice:

Step 2 – If in Online banking, select Manage and in the side panel that appears and select Set travel notice. If in Mobile banking, select a card, then select Set travel notice.

Step 3 – The current travel notice is shown. Select Delete.

Step 4 – On the confirmation dialog that appears, select Yes, delete.

Limit Increase

To watch a video tutorial of this feature, click here.

Users can request a temporary limit increase on active debit cards only. All limit increases expire at the end of the day the request was made.

To request a temporary limit increase:

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – If in Online banking, select Manage and in the side panel that appears and select Increase limit. If in Mobile banking, select a card, then select Increase limit.

Step 4 – The user’s current Spending limit (daily) and ATM withdrawal limit (daily) appear. Enter a new amount in the appropriate field(s). Select Submit.

Step 5 – A confirmation message appears and an email notification will be sent to the user.

FAQS

The maximum total amount of deposits is $5,000 daily and $25,000 over a 30 day period.
We are in the process of updating our system. In the mean time if you log out and log back in you should see the deposit in your balance.
If an attempt is made to deposit a check multiple times, the following error message will be displayed: "Deposit rejected due to Deposit Policy".
Deposits can be made to all shares and loans, excluding IRA shares due to deposit limits.
To request a copy of a check, simply visit FreedomCU.org and select Live Chat, E-Mail Us or Locations & Hours, or call us at 215-612-5900.
The first $300 of your total daily deposit is made available immediately; the remainder of the funds may be held up to two business days. If a longer hold applies, we will tell you when the funds will be available. Funds will generally be available no later than the seventh business day after the day of deposit. If you make a deposit on a business day that we are open, we will consider that day to be your day of deposit. For determining the availability of your deposit, every day is a business day except Saturdays, Sundays and Federal holidays. Please ask us if you need to be sure about when a particular deposit will be available for withdrawal. The length of delay before your funds will be available to you will depend on the item (type of check) being deposited.
After successfully submitting a deposit with our mobile banking deposit application, keep all original checks in a safe place for 60 days and then securely destroy.
After logging in and selecting the three bar navigation icon on top left hand side, you will see the "Deposits" option. Upon selecting the Deposits option you will see your deposits history on the screen.
Successfully submitting your check images with your mobile device will begin the deposit process. You can immediately view your deposit (and recent deposits) by tapping the "Deposit History" button.
Before you begin, be sure you have properly endorsed the check. You should also make sure your check is placed on a flat surface in a well-lit area. Be sure the device is not casting a shadow on the item. To begin the deposit, sign in to our mobile banking and go to the three bar navigation icon on the top right hand side. Then select the "+" sign on the top right hand side. Tap the "To "Select Account" field to select a deposit eligible Account. You will be taken to a list of your Accounts. Select the Account to deposit the check. You will then be returned to the Check Deposit screen. Then Select the "Amount" Field. In the "Amount" field, enter the amount of the check you are depositing. Be certain the entered amount matches the amount of the check. Then take a picture of the front of the check, turn the check over and repeat this process done for the back. After you have successfully taken a photo of the front and back of your check, you will see small thumbnail image on the check deposit screen. Once complete select "Next", confirm the deposit and submit.
After logging in and selecting the three bar navigation icon on top left hand side, you will see the "Deposits" option. Upon selecting the Deposits option, the application will proceed if you are eligible for the service. If you have a question regarding your access to this service, please call us at 215-612-5900.
No charge is associated with this service. However, charges associated with data usage on your mobile device may apply. Check with your wireless carrier for more information.
Mobile check deposit is a convenient, simple way to deposit a check into your Account using your iPhone®, iPad® or Android enabled device. With the Freedom Credit Union mobile banking application on your iPhone, you can take a photo of the front and back of your check, enter a few pieces of the check information, and securely deposit your check to your Freedom Credit Union Account.
If your plastic card is lost or stolen you can block the cards immediately by using this function. All cards on your primary account will be visible in this section. (ATM, Check Cards and Credit Cards). You can browse by clicking the arrow < > beside the cards. Select the card you wish to block and tap on the activation button. This will block the card from further uses. Click on the activation button again and it will then be reactivated.
You can hide the account by going to the Personalize page, select the account you wish to hide under account settings and then turn hide account on.
Transfers can be conducted within your account or to other Freedom CU accounts you have authorized to transfer in to. Transfers to other financial institutions are not permitted at this time.
Mobile Banking brings a wide variety of every day banking functions to your Mobile device. This is a free and convenient way to do your banking 24/7 at home or on the go. Some of the Primary functions include viewing account balances, viewing history, performing transfers, Making deposits and Paying Bills. Some other functions include applying for a loan, blocking your lost or stolen cards, Viewing copies of cleared checks, and Finding ATMs and Branch Locations.
Yes, the mobile application utilize best practices from online banking such as HTTPS, 128-bit SSL encryption, password access and application time-out when your phone is not in use. No confidential information is ever stored on your phone. If your phone is lost or stolen, the service can be immediately disabled by contacting Freedom Credit Union at 215-612-5900. For additional security, use the security features on your phone: keep the cell phone screen locked via PIN, or set it to auto-lock keyboard w/PIN when not in use. For assistance on activating security features on your phone, refer to the phone user manual or contact your service provider.
Usernames cannot be changed from the App. If you need your username changed please contact Freedom Credit Union at 215-612-5900 for assistance.
Select Help from the menu and then Forgot Username.
Select Help from the menu and then Forgot or Reset Password.
Yes. In order to set up your Business Account via Mobile Banking you would need to contact us at 215-612-5900, a Member Service Representative will provide instructions and guide you through the process.
Yes. Once registered the username and password can be shared with Joint owners and accessed on multiple devices.
You can choose to use a PIN versus your username and password when logging in. To set up your PIN, go to Settings; click on the Settings button (located in the scrolling menu bar at the bottom of the app) - General Settings and active the PIN feature. You will be required to enter and confirm the PIN. PIN access uses two-factor authentication (your PIN and device ID) to access your accounts.
The password must contain the following:
- Password must be between 6 and 12 characters
- Must be alpha numeric
The password must also be entered in twice to confirm and also match during the registration process. Please note: Your password will not be the same as your Online Banking password unless you set it up to match.
The username is restricted to between 6-20 characters in length.
- Account number
- Last four digits of your social security number
- Date of birth
- Phone number on record with Freedom Credit Union
Apple Device Minimum Requirements The minimum requirements for the Apple version of the mobile banking application will be listed in iTunes when searching for the application. iTunes will list the devices that the application is compatible with as well as the iOS (operating system version). Currently the IPhone, IPad and IPod touch are supported. If the user does have the most current iOS or operating system available they should connect their device to any PC or Mac running iTunes and install the latest version. Android Device Minimum Requirements The Android Device must meet minimum specification required by the app or the app will not be displayed to the device by the Google Play store.
You can search for Freedom Credit Union Mobile Banking in the App Store for Apple devices or Google Play store for Android. You can also find a link to the app on our web page at Freedomcu.org.

Top

Access anytime, anywhere.

Transfer Money

Pay Bills

Security Alerts

Deposit Checks

Card Controls

Lock a Card

Replace a Card

Travel Notice

Limit Increases

Get Started with Mobile Banking in 3 simple steps

View your FICO® Score for free

Make Deposits

Up to $1,500* available immediately

Steps to deposit your check:

Lock a Card

Lock a Card

Replace a Card

Replace a Card

Travel Notice

Travel Notice

Limit Increase

Limit Increase

Security Alerts

Bill Pay

Transfer Money

FAQS

Get the App

Send Us A Message