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Online & Mobile Services

FAQs Open Account

Access anytime, anywhere.

Make Online & Mobile Services your go-to tools!

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Manage your money at your convenience.
Access from any computer, tablet, or mobile device.
View your balance, pay bills, transfer funds, and more.
Open additional shares, CD's, & more.
Mobile Deposits

Transfer Money

Quickly send or receive money from another financial institution.

Learn More

Pay Bills

Paying bills is as easy as the click of a button. Set up recurring payments so you never have to think twice.

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Security Alerts

Choose to receive text or email alerts when a transaction is more or less than a specified amount or when your account falls below a set amount.

Learn More

Deposit a check from your phone

Simply take a photo of your check and gain immediate access to funds up to $1500.

Setup Mobile Check Deposit

Turn Your Card On/Off

Quickly deactivate your card if it’s lost or stolen, and simply give us a call to receive a replacement card.

Setup Card Controls

Easily keep track of your credit score, analyze trends, and learn how to increase your credit score with access to your free FICO number.

Get the App

“Freedom was very comforting in helping me access my account on mobile. Truly world-class service!”

Make Deposits

Up to $1,500* available immediately

Steps to deposit your check:

Confirm that the payee is listed as an owner on the account where you plan to make the deposit.
Sign in to the Freedom Credit Union app and select “Deposit a check” or “Deposit” from the menu.
Verify that the check amount is within your daily mobile check deposit limit.
Endorse the back of your check and write “For Mobile Deposit only” under your signature.
Place the check on a flat surface with good lighting and a contrasting background, and take a picture of the front and back of your check.
Select the deposit account, enter the check amount, and select “Deposit.”

*No hold on a member’s total daily check deposit of $1500 or less; for check deposits over $1,500, the first $1,500 will not have a hold and the remaining amount will not be available until the second business day after the day of your deposit.

Members meeting all of the following criteria will qualify for the above hold policy:

An account in an active status;
No regular share account with a negative balance;
A member for at least 30 days;
No loans in delinquent, bankrupt, or charge-off status; and
No restraints or other adverse activity on your accounts
Daily deposits do not exceed $5,000 in a 48 hour period

Card Controls

Deactivate/Reactivate Credit and Debit/ATM Cards

Card misplaced or left at home? You can immediately deactivate it.

Mobile

Step 1 – Tap the menu icon in the upper left corner.

Step 2 – Tap on “Cards.” All plastic cards associated with this Membership will be displayed.

Step 3 – Slide the button below the card to the left to disable the card. To get a new card, please call us.

Step 4 – Reactivate your card by sliding the button to the right.

Note: The mobile app cannot be used for the initial activation of a new card that has been sent to you. Please continue to do this by dialing the phone number listed on the activation sticker on the new card.

FAQS

The maximum total amount of deposits is $5,000 daily and $25,000 over a 30 day period.
We are in the process of updating our system. In the mean time if you log out and log back in you should see the deposit in your balance.
If an attempt is made to deposit a check multiple times, the following error message will be displayed: "Deposit rejected due to Deposit Policy".
Deposits can be made to all shares and loans, excluding IRA shares due to deposit limits.
To request a copy of a check, simply visit FreedomCU.org and select Live Chat, E-Mail Us or Locations & Hours, or call us at 215-612-5900.
The first $300 of your total daily deposit is made available immediately; the remainder of the funds may be held up to two business days. If a longer hold applies, we will tell you when the funds will be available. Funds will generally be available no later than the seventh business day after the day of deposit. If you make a deposit on a business day that we are open, we will consider that day to be your day of deposit. For determining the availability of your deposit, every day is a business day except Saturdays, Sundays and Federal holidays. Please ask us if you need to be sure about when a particular deposit will be available for withdrawal. The length of delay before your funds will be available to you will depend on the item (type of check) being deposited.
After successfully submitting a deposit with our mobile banking deposit application, keep all original checks in a safe place for 60 days and then securely destroy.
After logging in and selecting the three bar navigation icon on top left hand side, you will see the "Deposits" option. Upon selecting the Deposits option you will see your deposits history on the screen.
Successfully submitting your check images with your mobile device will begin the deposit process. You can immediately view your deposit (and recent deposits) by tapping the "Deposit History" button.
Before you begin, be sure you have properly endorsed the check. You should also make sure your check is placed on a flat surface in a well-lit area. Be sure the device is not casting a shadow on the item. To begin the deposit, sign in to our mobile banking and go to the three bar navigation icon on the top right hand side. Then select the "+" sign on the top right hand side. Tap the "To "Select Account" field to select a deposit eligible Account. You will be taken to a list of your Accounts. Select the Account to deposit the check. You will then be returned to the Check Deposit screen. Then Select the "Amount" Field. In the "Amount" field, enter the amount of the check you are depositing. Be certain the entered amount matches the amount of the check. Then take a picture of the front of the check, turn the check over and repeat this process done for the back. After you have successfully taken a photo of the front and back of your check, you will see small thumbnail image on the check deposit screen. Once complete select "Next", confirm the deposit and submit.
After logging in and selecting the three bar navigation icon on top left hand side, you will see the "Deposits" option. Upon selecting the Deposits option, the application will proceed if you are eligible for the service. If you have a question regarding your access to this service, please call us at 215-612-5900.
No charge is associated with this service. However, charges associated with data usage on your mobile device may apply. Check with your wireless carrier for more information.
Mobile check deposit is a convenient, simple way to deposit a check into your Account using your iPhone®, iPad® or Android enabled device. With the Freedom Credit Union mobile banking application on your iPhone, you can take a photo of the front and back of your check, enter a few pieces of the check information, and securely deposit your check to your Freedom Credit Union Account.
If your plastic card is lost or stolen you can block the cards immediately by using this function. All cards on your primary account will be visible in this section. (ATM, Check Cards and Credit Cards). You can browse by clicking the arrow < > beside the cards. Select the card you wish to block and tap on the activation button. This will block the card from further uses. Click on the activation button again and it will then be reactivated.
You can hide the account by going to the Personalize page, select the account you wish to hide under account settings and then turn hide account on.
Transfers can be conducted within your account or to other Freedom CU accounts you have authorized to transfer in to. Transfers to other financial institutions are not permitted at this time.
Mobile Banking brings a wide variety of every day banking functions to your Mobile device. This is a free and convenient way to do your banking 24/7 at home or on the go. Some of the Primary functions include viewing account balances, viewing history, performing transfers, Making deposits and Paying Bills. Some other functions include applying for a loan, blocking your lost or stolen cards, Viewing copies of cleared checks, and Finding ATMs and Branch Locations.
Yes, the mobile application utilize best practices from online banking such as HTTPS, 128-bit SSL encryption, password access and application time-out when your phone is not in use. No confidential information is ever stored on your phone. If your phone is lost or stolen, the service can be immediately disabled by contacting Freedom Credit Union at 215-612-5900. For additional security, use the security features on your phone: keep the cell phone screen locked via PIN, or set it to auto-lock keyboard w/PIN when not in use. For assistance on activating security features on your phone, refer to the phone user manual or contact your service provider.
Usernames cannot be changed from the App. If you need your username changed please contact Freedom Credit Union at 215-612-5900 for assistance.
Select Help from the menu and then Forgot Username.
Select Help from the menu and then Forgot or Reset Password.
Yes. In order to set up your Business Account via Mobile Banking you would need to contact us at 215-612-5900, a Member Service Representative will provide instructions and guide you through the process.
Yes. Once registered the username and password can be shared with Joint owners and accessed on multiple devices.
You can choose to use a PIN versus your username and password when logging in. To set up your PIN, go to Settings; click on the Settings button (located in the scrolling menu bar at the bottom of the app) - General Settings and active the PIN feature. You will be required to enter and confirm the PIN. PIN access uses two-factor authentication (your PIN and device ID) to access your accounts.
The password must contain the following:
- Password must be between 6 and 12 characters
- Must be alpha numeric
The password must also be entered in twice to confirm and also match during the registration process. Please note: Your password will not be the same as your Online Banking password unless you set it up to match.
The username is restricted to between 6-20 characters in length.
- Account number
- Last four digits of your social security number
- Date of birth
- Phone number on record with Freedom Credit Union
Apple Device Minimum Requirements The minimum requirements for the Apple version of the mobile banking application will be listed in iTunes when searching for the application. iTunes will list the devices that the application is compatible with as well as the iOS (operating system version). Currently the IPhone, IPad and IPod touch are supported. If the user does have the most current iOS or operating system available they should connect their device to any PC or Mac running iTunes and install the latest version. Android Device Minimum Requirements The Android Device must meet minimum specification required by the app or the app will not be displayed to the device by the Google Play store.
You can search for Freedom Credit Union Mobile Banking in the App Store for Apple devices or Google Play store for Android. You can also find a link to the app on our web page at Freedomcu.org.

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Top

Access anytime, anywhere.

Transfer Money

Pay Bills

Security Alerts

Deposit a check from your phone

Turn Your Card On/Off

View your Free FICO® score

Make Deposits

Up to $1,500* available immediately

Steps to deposit your check:

Card Controls

Deactivate/Reactivate Credit and Debit/ATM Cards

Security Alerts

Bill Pay

Transfer Money

FAQS

Get the App

Send Us A Message

Send a Message