Access anytime, anywhere.

Up to $1,500* available immediately

Steps to deposit your check:

• Confirm that the payee is listed as an owner on the account where you plan to make the deposit.
• Sign in to the Freedom Credit Union app and select “Deposit a check” or “Deposit” from the menu.
• Verify that the check amount is within your daily mobile check deposit limit.
• Endorse the back of your check and write “For Mobile Deposit only” under your signature.
• Place the check on a flat surface with good lighting and a contrasting background, and take a picture of the front and back of your check.
• Select the deposit account, enter the check amount, and select “Deposit.”

*No hold on a member’s total daily check deposit of $1500 or less; for check deposits over $1,500, the first $1,500 will not have a hold and the remaining amount will not be available until the second business day after the day of your deposit.

Members meeting all of the following criteria will qualify for the above hold policy:

• An account in an active status;
• No regular share account with a negative balance;
• A member registered on our Mobile App for at least 60 days;
• No loans in delinquent, bankrupt, or charge-off status; and
• No restraints or other adverse activity on your accounts
• Daily deposits do not exceed $5,000 in a 48 hour period

Lock a Card

Users can lock or unlock cards in an active state.  Please note that cards in a shipped state cannot be locked or unlocked.

Step 1 – Navigate to the “Cards” section of the Platform.  If in Online banking, select Tools, Cards or under the name menu, select Settings, Cards.  If in Mobile banking, select More, Cards.

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – Users can proceed to Lock their card.  If in Online banking, select Manage and in the side panel that appears, select the Lock card toggle.  If in Mobile banking, select a card, then Lock card.

Step 4 – Verify that the card is locked.  The card should appear locked on the panel and cards listing.

Step 5 – To instantly unlock a card from Online banking, from the Cards page, select Manage, Unlock card.  From Mobile banking, select More, Cards, select a card and then select Unlock card.

Replace a Card

Users can replace debit or credit cards, directly from the Online and Mobile platform.

Step 1 – Navigate to the “Cards” section of the Platform.  If in Online banking, select Tools, Cards or under the name menu, select Settings, Cards.  If in Mobile banking, select More, Cards.

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – Users can proceed to Replace their card.  If in Online banking, select Manage and in the side panel that appears, select the Replace card.  If in Mobile banking, select a card, then Replace card.

Step 4 – Select one of the following options:

My card was lost – We immediately cancel the lost card and issue a replacement with a new card number.

My card was stolen – We immediately cancel the stolen card and issue a replacement with a new card number.

My card was damaged – We issue a replacement card with a new number.  Member can continue using the damaged card and must contact us to cancel the old card when the new card arrives.

I never received my card – We immediately cancel the lost card and issue a replacement card with a new card number.

Step 5 – You will then be prompted to select a method for two-factor authentication.  Make your selection and click Continue.

Step 6 – Enter the verification code you received in the Verification box and click Continue.

Step 7 – Your confirmation page will then appear confirming the new card details.  Please verify all information on this page.  Contact us if any information is incorrect.  If everything looks good, click Submit to finish.

Step 8 – New cards should be received within 5 to 7 business days.

Travel Notice

A travel notice on a debit or credit card notifies us about your upcoming travel plans.  It ensures that your card transactions at your travel destination during specified dates are not flagged as fraudulent or suspicious, which could lead to declined card transactions.

The following conditions apply to travel notices:

• Members can only set travel notes on ATM, debit or credit cards in an active state (cards cannot be locked or pending).
• Only international notices are available (not domestic).
• Only one travel notice (one date range) can be set at a time, but the notice can contain multiple destinations.
• Travel notes only apply to consumer accounts, not business accounts.

To set a travel notice:

Step 1 – Navigate to the “Cards” section of the Platform.  If in Online banking, select Tools, Cards or under the name menu, select Settings, Cards.  If in Mobile banking, select More, Cards.

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – Users can proceed to set a travel note.  If in Online banking, select Manage and in the side panel that appears and select Set travel notice.  If in Mobile banking, select a card, then select Set travel notice.

Step 4 – Select the travel Destination and Dates of the travel.  Multiple counties may be selected.  Only one start date and one end date can be selected.

Step 5 – Select Submit.  An email notification will be sent to you confirming the travel notice.  To view the current travel notice, go to Cards, Manage, Set travel notice.

To delete a travel notice:

Step 1 – Navigate to the “Cards” section of the Platform.  If in Online banking, select Tools, Cards or under the name menu, select Settings, Cards.  If in Mobile banking, select More, Cards.

Step 2 – If in Online banking, select Manage and in the side panel that appears and select Set travel notice.  If in Mobile banking, select a card, then select Set travel notice.

Step 3 – The current travel notice is shown.  Select Delete.

Step 4 – On the confirmation dialog that appears, select Yes, delete.

Limit Increase

Users can request a temporary limit increase on active debit cards only.  All limit increases expire at the end of the day the request was made.

To request a temporary limit increase:

Step 1 – Navigate to the “Cards” section of the Platform.  If in Online banking, select Tools, Cards or under the name menu, select Settings, Cards.  If in Mobile banking, select More, Cards.

Step 2 – On the page that appears, the user’s available cards will be displayed.

Step 3 – If in Online banking, select Manage and in the side panel that appears and select Increase limit.  If in Mobile banking, select a card, then select Increase limit.

Step 4 – The user’s current Spending limit (daily) and ATM withdrawal limit (daily) appear.  Enter a new amount in the appropriate field(s).  Select Submit.

Step 5 – A confirmation message appears and an email notification will be sent to the user.