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Online Password Protection

As new technology constantly emerges, your Credit Union is dedicated to providing the digital services that make your banking quick, convenient, and easy. We are also committed to providing education and information to keep members protected from fraudsters.

We will never ask you to share your personal information by email or text messaging. Please do not respond to any communication that asks for information such as your account numbers, passwords, or any other personal identification information. Freedom Credit Union ensures that we work hard to safeguard your information and have multi factor authentication to protect you when doing transactions online. Please call us at 215-612-5900 to report any suspicious activity.

There are many safeguards that you can put in place with your devices that will help fight fraud, including:

  • Install the latest antivirus software on your computer
  • Use firewall protection on your computer
  • Download the latest Windows updates
  • Be aware of the latest fraud tactics such as phishing and vishing
  • Use Secure mailboxes to send and receive email
  • Download signed applications only from a trusted source
  • For mobile banking platforms using the Android operating system, do not enable Android’s “install from known sources” feature
  • Password protect your mobile phone
  • Keep your mobile phone with you or secure the device when not in use
  • Notify your phone carrier immediately if the mobile phone is lost or stolen so that it can be deactivated
  • Do not click on links sent via text message from unknown sources.  Hackers are sending text messages hoping you install malware or keyloggers on your cell phone
  • Do not open attachments or click on links contained in email from unfamiliar sources

When using online banking and other sites that you log in to, having a strong password and protecting your information is key. Some ways to do this are:

  • Never share your passwords or login information with anyone. Individual users on an account should have their own independent log-ins
  • Use complex passwords using letters, numbers, symbols, and upper and lower case. Try not to make it too simple
  • Do not use passwords that include your name, children’s names, mother’s name or their dates of birth or SSNs
  • Never give out your member number, passwords, SSN, or date of birth
  • Don’t use public computers to access online banking, and be careful when using public wifi to access online banking
  • Look for https in the URL when paying online or giving any personal information
  • When selecting questions, make sure they are not something you post publicly on sites such as Facebook
  • If you use mobile banking, don’t forget to password protect your phone and keep virus protection on there as well
  • Don’t give out your information to websites that are not encrypted or secure
  • Check account activity frequently and notify the credit union of any unauthorized transactions
  • Review your account statements promptly
  • Receive your statements electronically

 

Freedom Credit Union will never contact you directly to request any of your personal or account information. If someone contacts you and requests this information, do not provide it. Hang up immediately and call us at 215-612-5900. Likewise, if you receive an unexpected email or text message containing suspicious links, it is best to not click on any links and delete the message.

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