New Shared Branch System

Shared Branch Guide

Due to the increasing rise in account takeover fraud, a new ID-proofing security system will be implemented on May 1st, 2025,  for accessing your account at Shared Branch locations. This new fraud prevention measure allows us to make certain it is YOU trying to access your account, not an imposter.

If you bank at one of our Shared Branch locations, a teller can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification. This additional layer of authentication will be used for loan payments, cashier’s checks, deposits, withdrawals, transfers and account inquiries.

How it Works

• Scan the QR code located in the branch or visit verify.coop.org.
• Select Freedom Credit Union from a drop-down list.
• Enter your member number and the last four digits of your social security number.
• Upload a photo of your ID.
• Take a selfie.
  • Tip: Save your validation for an even quicker experience next time!
• Show your one-time passcode to the teller (passcode is valid for 20 minutes).

If you have any questions, please contact us at 215-612-5900.