Digital Banking Archives

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Freedom Credit Union will never contact you directly to request any of your personal or account information. If someone contacts you and requests this information, do not provide it. Hang up immediately and call us at 215-612-5900. Likewise, if you receive an unexpected email or text message containing suspicious links, it is best to not click on any links and delete the message.

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Archive

What is SavvyMoney® Credit Score?

SavvyMoney® Credit Report and Score is a comprehensive Credit Score program offered by your financial institution, that helps you stay on top of your credit. You get your latest credit score and report, an understanding of key factors that impact the score and can see the most up-to-date offers that can help reduce your interest...

Can I connect to Quicken/QuickBooks in Online & Mobile Banking?

Yes, you can! Learn more here.

I’m a joint on an account. Can I create my own username and password?

Yes, in most cases you can. Typically, the primary (or first-named account holder) will keep the current username. To get started with your own login, register using any member number where you’re an account holder on all the deposits and loans. Once logged in, you’ll see a personalized view of all your deposits and loans...

Can I open new deposit accounts or apply for a loan inside digital banking?

Yes, inside digital banking, follow the steps below: For Mobile App: Click on the menu icon Select “Open an Account” or “Apply for a Loan” Select Apply/Open. Identify the type of account you want to open. Follow the steps. For Desktop: On Digital Banking’s main navigation click on “Open an Account” or “Apply for a...

Can I open additional accounts within the mobile app?

Yes, you can open additional accounts on the app, including savings, high yield savings, or checking, etc. To do this, tap “Accounts” to get a list of your accounts, then tap the plus sign “New” located below you accounts, choose which type of account you would like to open, then follow the prompts. You can...

What if my information is incorrect or doesn’t appear in digital banking?

Please send us a secure message or call the Service Center at 215-612-5900 during business hours. To send a secure message, click on the envelope in the upper-right corner. In the mobile app, you can chat with a live agent by selecting ‘Chat’, and you can also send us a secure message by going to...

How do I update my contact information?

On the website Click on the “User Settings” or the person icon on the top right. Then click on “Profile.” There you can update personal details such as your email, phone number, and address On the mobile app Click on the menu on the bottom right-hand corner. Then click on “Settings.” Then click on “Profile.”

What if I forget my digital banking password?

You can reset your password by clicking on the “Forgot your username or password?” link on the digital banking login page. Or you can call the Service Center at 215-612-5900 during business hours so that we may reset your password.

Why can’t I log in to digital banking?

You may be locked out. As a security feature, if you unsuccessfully attempt to log on to digital banking 3 times, access will be denied for your account. This is to prevent someone from trying to guess your password. If you are having difficulty logging on, please call the Service Center at 215-612-5900 during business...

Will a security code be required every time I log in?

By enabling Face or Fingerprint ID, you can log in quickly and securely without entering a security code every time. However, as an additional layer of security, you may be prompted to enter a code on occasion. Please note: Your initial login for every device will require security code verification. DO NOT share any verification...